Luna Emerald-cut Hidden Halo Floating Diamond Engagement Ring in Platinum

Because every piece of Earthena jewelry is handmade to order, to ensure that the quality is up to our standard, please allow our artisan to take the time it needs to craft your ring by hand, which typically takes up to 15-20 business days to complete.

Should you require us to expedite the creation process, please contact us prior to placing your order to ensure we are able to fulfill your order with the given time constraint.

All orders U.S domestic orders will be shipped via UPS (insured with signature required). International orders will be shipped via UPS or DHL depending on the destination we are shipping to.

Once your order has been shipped, a tracking number will be sent to your email or your phone number so that you can keep track of the status of your package.

The international shipping cost will be calculated at checkout.  A 25% tax will be added to your order for the payment and processing of the customs taxes and duties for your shipment to avoid any complications and delays with the delivery.
Should you require to return your item, the buyer will be responsible to ship the item back at their own expense.
By purchasing your order, you are to agree to these terms and conditions we have for international orders.
Please note that both the shipping and the 25% tax are non-refundable so we encourage you to make sure your purchase is exactly what it is to be expected before checkout.

Limited Lifetime Warranty Policy

Earthena is devoted to creating jewelry that will become beloved possessions and will last for years. To ensure our clients can trust in the quality of their investment, we offer a limited lifetime warranty covering all our jewelry. We stand by each of the pieces we craft, guaranteeing that all our jewelry is free of any manufacturing flaws at the time of delivery; should any arise, repair will be free.

With a lifetime of protection, we are committed to upholding your jewelry investment on both ends. You'll have peace of mind knowing that we will do everything in our power to help you with any and all issues that might arise.

Our warranty only applies if the repair is performed by Earthena Jewelry. If a jewelry store other than ours repairs your jewelry, the warranty will be void and the product will no longer have any protection.

The following are examples of common jewelry issues that would NOT be considered a manufacturing defect:

• The discoloration of precious metals is caused by being in contact with make-up, lotions, chemicals, and alcohol. We recommend removing your jewelry when you are going into a pool, hot tub, or bathing.
• Metal or prongs that was worn down from wear and tear that require restoration work.
• Prongs coming loose, catching on clothing, worn out, or distortion of metal over time due to everyday wear or normal damage, allowing a diamond to fall out.
• The loss of a diamond is caused by damage from everyday wear or from other damage.
• Negligence to your jewelry weather it may be accidental or intentional damage to our jewelry.