All of our jewelry is made to order and due to the handmade nature of our jewelry, we offer 3 days return policy, which means you have 3 days after receiving your item to request a return and a restocking fee of 20% will be reflected in your refund as a processing fee.
Please read the description carefully and/or contact email@example.com if you have any questions or would like us to provide additional images or videos to ensure that your purchase is exactly what it is to be expected in person.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will provide the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
The international shipping cost will be calculated at checkout. A 25% tax will be added to your order for the payment and processing of the customs taxes and duties for your shipment to avoid any complications and delays with the delivery.
Should you require to return your order for a repair, exchange, or refund, the buyer will be responsible to ship the item back at their own expense, including the customs taxes and duties on the return shipment and outgoing shipment should it be a repair or exchange on your Earthena jewelry.
By purchasing your order, you are to agree to these terms and conditions we have for international orders.
Please note that both the shipping and the 25% tax are non-refundable so we encourage you to make sure your purchase is exactly what is to be expected before checkout.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products such as special orders or personalized items are not refundable.
This includes making changes or making a customized request on metal type, stone size, stone quality, ring size, and engraving as such. We also cannot accept refunds or returns on items that are specified as closeout or final sales items
Please contact us if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Every Earthena jewelry has a 60 days warranty upon the delivery of your order. If you have any problem with your purchase within the warranty period, please contact us and one of our customer service representatives will assist you the best we can.