Terms of service

Terms of Service for Earthena Jewelry

Effective Date: August 4, 2025

These Terms of Service ("Terms") govern your use of https://www.earthenajewelry.com ("the Site") operated by Earthena Jewelry ("we," "our," or "us"). By accessing or using any part of the Site, purchasing from us, or engaging with our services, you agree to be bound by these Terms, including our Privacy Policy, Return & Refund Policy, and all other referenced policies.

1. Online Store Terms
By using our site, you confirm that you are at least the age of majority in your jurisdiction or that you have given us consent to allow any of your minor dependents to use the site. You may not use our products for any illegal or unauthorized purpose. Any breach of these Terms will result in immediate termination of your access.

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Non-credit card data may be transferred unencrypted and adapted for technical requirements. You may not reproduce or exploit any portion of the Service without written permission.

3. Accuracy of Information
We do not guarantee the accuracy or timeliness of information on this site. Historical information may not be current. You agree to monitor changes to our site.

4. Pricing & Modifications
We reserve the right to modify or discontinue products or pricing at any time without notice. We are not liable for any modification, suspension, or discontinuance.

5. Products or Services
Product colors and images are as accurate as possible, but we do not guarantee exact color accuracy. Some products may be available only online and in limited quantities. We reserve the right to limit quantities and geographic availability.

6. Billing and Account Information
We reserve the right to cancel or limit orders at our discretion. You agree to provide accurate account and payment information. See our Return & Refund Policy for more.

7. Optional Tools
Access to third-party tools is provided "as is" with no warranty. You use them at your own risk.

8. Third-Party Links
We are not responsible for content, policies, or practices of third-party sites or resources.

9. User Submissions
You grant us the right to use any content you submit, including reviews and suggestions, without compensation. We may remove content deemed objectionable. You are responsible for the accuracy and legality of your submissions.

10. Personal Information
Your submission of personal information is governed by our Privacy Policy.

11. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

12. Prohibited Uses
You may not use the site for unlawful purposes or violate intellectual property rights, upload harmful code, engage in harassment, or interfere with the site’s security. We reserve the right to terminate violators.

13. Disclaimer of Warranties; Limitation of Liability
The site and products are provided "as is" and "as available" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages resulting from your use of our service or products.

14. Indemnification
You agree to indemnify Earthena Jewelry and its affiliates from any claims arising out of your breach of these Terms or violation of any law or third-party rights.

15. Severability
If any provision of these Terms is held unlawful, the remainder will remain enforceable.

16. Termination
These Terms remain in effect until terminated by you or us. We may terminate your access if we suspect a violation. Obligations prior to termination survive termination.

17. Entire Agreement
These Terms constitute the entire agreement between you and Earthena Jewelry regarding your use of the Service, superseding any prior agreements.

18. Governing Law
These Terms are governed by the laws of the State of California, United States.

19. Changes to Terms
We reserve the right to update or change these Terms at any time. Continued use of the site after changes constitutes acceptance.

20. SMS Communications
By providing your mobile number, you consent to receive SMS messages from Earthena Jewelry for order updates and promotional purposes. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. SMS opt-in data and consent will not be shared with or sold to any non-affiliated third parties. Earthena Jewelry uses cookies and similar technologies to identify when a shopping cart has been abandoned. This information may be used to trigger SMS cart reminder messages.

21. Mobile Terms of Service
The Earthena Jewelry mobile message service (the "Service") is operated by Earthena Jewelry ("Earthena Jewelry," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Earthena Jewelry’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Earthena Jewelry through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Earthena Jewelry. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to +18668211265 or click the unsubscribe link (where available) in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Earthena Jewelry mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18668211265 or email info@earthenajewelry.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

22. Dispute Resolution & Arbitration
You agree that any disputes will be resolved by binding arbitration in the State of California. You waive the right to bring claims as part of a class action.

23. Intellectual Property
All content on this Site is the property of Earthena Jewelry and is protected by copyright, trademark, and other laws. You may not use our content without express permission.

24. Account Security
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

25. Custom Orders
Custom and made-to-order jewelry items are non-refundable once production has begun. Earthena Jewelry is not liable for subjective dissatisfaction with any custom or made-to-order item if the product was made according to the specifications provided and approved by the customer.

26. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, labor strikes, internet outages, or pandemics.

27. Limitation of Claims
Any claim or cause of action arising out of or related to use of the Site or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

28. Contact Information
For questions, contact info@earthenajewelry.com